aaNet Support Forum

Members Forum
It is currently Fri Aug 18, 2017 6:03 pm

All times are UTC + 10 hours [ DST ]




Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 3 posts ] 
Author Message
PostPosted: Fri Jan 04, 2013 7:04 pm 
Offline
Volunteer Moderator
Volunteer Moderator

Joined: Tue Oct 19, 2004 10:04 pm
Posts: 4410
Location: Brisbane (SW)
Exchange/Suburb: JREE
State: Qld
Discussed in this thread, with details first reported by goldenvoid.
There seems to have been some billing issue in December, causing the system to consider users as being arrears for December payments.

Symptom: you cannot access anywhere outside aaNet/Eftel.
Modem will show your public IP address as 192.168.190.x or thereabouts.

PLEASE FOLLOW THREAD --> HERE <--


Top
 Profile  
 
PostPosted: Sat Jan 05, 2013 1:08 pm 
Offline
Volunteer Moderator
Volunteer Moderator

Joined: Tue Oct 19, 2004 10:04 pm
Posts: 4410
Location: Brisbane (SW)
Exchange/Suburb: JREE
State: Qld
Some customers report success doing to following...

1. Phone 1300 665 076 and select accounts.
2. wait on hold
3. Explain the problem and they seem to be able to do a manual process to restore service (soonish).


Top
 Profile  
 
PostPosted: Sun Jan 06, 2013 9:22 pm 
Offline
Volunteer Moderator
Volunteer Moderator

Joined: Tue Oct 19, 2004 10:04 pm
Posts: 4410
Location: Brisbane (SW)
Exchange/Suburb: JREE
State: Qld
For a do-it-yourself option, try the process that Cliveaanet posted:
Quote:
Members section.
Check previous invoices. When you find one that says still owing.
Go to Make a Payment link.
You'll see the amount outstanding.
Pay it.
Presto - fixed - I had access within a few minutes.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 3 posts ] 

All times are UTC + 10 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group
[ Time : 0.512s | 19 Queries | GZIP : On ]