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PostPosted: Sun May 11, 2014 9:18 pm 
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Joined: Fri Jun 25, 2004 8:06 pm
Posts: 14339
Location: Far outer West of Snake Valley in Vic.
Exchange/Suburb: Snake Valley
State: Vic
See http://www.m2.com.au/msd which redirects to http://m2.com.au/mass-service-disruptions/

Quote:
The M2 Group (including iPrimus, Commander, M2 Clear, Dodo, Eftel, aaNet, ClubTelco and Engin) prides itself on delivering great customer service and is committed to its obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).

However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); extreme weather conditions (eg storms and lightning); or damage to our facilities or the facilities of our suppliers and other things that the M2 Group cannot control could mean we are prevented from repairing faults or connecting standard telephone services within usual timeframes.

These types of events may trigger a Mass Service Disruption exemption which releases the M2 Group from complying with the CSG performance standards for the duration of the Mass Service Disruption. -[more]-


See also --> http://www.telstra.com.au/abouttelstra/ ... isruption/

Discussion here --> http://forums.whirlpool.net.au/forum-re ... ?t=2259029

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